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Director, Student Life – Florence

Florence, Italy
ROLE OVERVIEW

Director of Student Life, Florence

Verto is on a mission to provide the best possible start to college. We start by making travel and experiential education a core part of every participant’s Freshman year. Our participants begin college overseas in one of 5 Verto locations, before seamlessly transferring to one of over 70 partner universities in the United States. While completing 1 or 2 experiences with Verto, participants become more mature, empathetic global citizens who have a greater sense of purpose and direction for their lives. 

At Verto, we’re creating a different model. We’re driving the costs down and acceptance rates up. We connect participants to the world and give them a chance to discover who they are before making them choose a major. We’re out to build a transformational company that makes higher education more accessible and impactful. We are backed by First Round Capital and other top VCs

At Verto Education we value voices of all backgrounds and experiences. We know that creating a diverse environment takes dedication and intentional hiring practices. We are cognizant of the gap between our current state and our commitments. In order to bridge that gap, we have to humbly evaluate where we are today.  

Department: Student Life

The Student Life team creates a community of discovery for our students that fosters our values of compassion, transformation, vulnerability, and responsibility. Student Life is committed to supporting a successful student experience abroad, facilitating student’ learning and development, and cultivating a diverse and inclusive community. Through a variety of activities that we call “Verto Discovery”, the Student Life team enables students to learn and practice immediate and lifelong behaviors that promote positive physical, emotional, social, intellectual, financial, mental, and spiritual health and resilience. 

Position Description

Reporting to the Florence Program Director, the Director of Student Life is responsible for overseeing the day-to-day operations of the student life department and managing student life activities within the Verto semester. The Director supervises a team of Student Life Coordinators and oversees the creation of an inclusive  community that contributes to the overall experience and success of students during their program in FlorenceThe Director of Student Life is responsible for designing and implementing program activities and events, including volunteer activities, sports events, social activities , receptions, etc. Importantly, the Director serves as a resource to students on cultural awareness, local resources, and living in Florence with the aim of building a strong student life experience. The Director of Student Life oversees the execution of Verto Discovery, Verto’s means of community building in each of our locations. This involves collaboration between student life and academics in the form of Care Teams, a supportive team for students on site.In addition, The Director of Student Life is  responsible for student care and concern cases, and collaborates with the Program Director and Dean of Students to ensure compliance with program protocols and reporting procedures. This role requires an ability to create and maintain efficient, scalable systems and processes and experience with mentoring and supervising staff. 

Responsibilities:

  • Supervision of 2-8 Student Life Coordinators (SLCs)
  • Ensure each SLC are meeting regularly with their students during the semester, and creating a system of accountability
  • Oversee Maxient reporting system for student issues.
  • Ensure SLCs are documenting incidents in a timely and appropriate manner
  • Oversees the ongoing management of conduct cases, supporting SLCs in creating student action plans that mirror our philosophy of compassionate discipline. 
  • Oversee the case management process for escalating students of concern as needed to PM and Dean of Student HQ team to appropriately support students
  • Serve as a member of the Global Behavioral Intervention Team, which supports students of concern across all sites. 
  • Plan and implement orientation logistics, informing and preparing all participants, and delegating responsibilities across the team. 
  • Plan and implement onboarding for new team members ahead of each semester’s start in coordination with the Programming & Operations team in the US.
  • Define SOPs for student life related work and create and consolidating resources for SLC responsibilities onsite
  • Support PD and Administrative & Operations Assistant on excursion and activity logistics
    • Manages reservations of bus, hotel, and entrance tickets
    • Aides in expanding relationships with guides
    • Creates itineraries for excursions
  • Coordinates with Lead Academic Success Coordinator (ASC) on Care Team issues
  • Manages student club initiatives as a part of Verto Discovery.
  • Establishes and implements plans to increase student participation in program activities.
  • Together with the housing coordinator, communicates the state of student life to PD in a weekly meeting
  • Be the 
  • Overseas appointments for emergency phone rotation and participates in the emergency phone rotation
  • Participates in the responsible party excursion rotation, requiring occasional weekend travel
  • Mediate escalation of student needs according to subject matter (i.e. to HC if housing related, to PD if mental-health,Title IX, etc)
  • Maintain consistent and open communication with PD regarding staff and student incidents and performance metrics
  • Provide mediation or conflict resolution support to Student Life Coordinators 
  • Provide support to Care teams to enhance the student support network.
  • Act as the local resource and answer questions, explain disciplinary processes involving the Verto Code of Responsibility.
  • Assist and collaborate with training staff, and create materials related to the Verto Code of Responsibility.
  • Ensure excellent documentation standards are followed and seek to confirm details where needed to ensure due process. 
  • Meet with students in response to incident reports or requests for intervention by other staff or faculty, with empathy and compassion
  • Ensure all student meetings in response to disciplinary situations are held as soon as possible in a timely manner
  • Other Duties, as assigned.

WHO WE’RE LOOKING FOR

  • Strategic Thinker: You can plot the chess moves a year ahead of time and develop a credible plan to deliver amazing value to Verto participants and colleagues
  • Influential communicator: You are a thoughtful communicator who can sell ideas, gather resources, and rally stakeholders.
  • Strong Executor: You value getting things done and hitting deadlines. You have a track record of delivering under pressure. 
  • Humble Collaborator: You bring kindness and empathy to your working relationships and put the team’s success before your own.  
  • Mission-Driven: You deeply believe that education has the power to transform lives and you want to give more young people a chance to thrive. 

Requirements and Qualifications

  • A Bachelor’s degree required; Master’s degree or higher preferred
  • Ability to legally work in Italy is required; Must be able to work full-time. Verto Education will not sponsor a work visa. 
  • Fluency in both speaking and writing in Italian and English is required
  • 4+ years of experience working with high school or preferably college students 
  • Experience working with people from racial, cultural, socioeconomic, linguistic, and gender diverse backgrounds, with strong emphasis on ability to foster relationships and support for people from underrepresented identities. 4+ years experience with experiential learning and/or education abroad programming
  • The ability to embody/model kindness, openness, flexibility, curiosity, empathy, integrity, responsibility, and professionalism for students
  • A passion for learning, experiential education, diversity, inclusivity, travel, global citizenship and, most importantly, for helping students grow and succeed
  • Ability to work independently
  •  Excellent communication skills, efficient time-management, teamwork, and the ability to work in a high-pressure environment is essential.
  • Strong computer skills, including Google Suite and Microsoft Office, including Excel, Word, and PowerPoint. Comfort with MacBook and other Apple products preferred.
  • Well versed in data management to ensure accuracy, and be able to strictly follow data privacy and security procedures for data handling and analysis to ensure adherence to legal and institutional standards.