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Student Life Coordinator

Florence, Italy
ROLE OVERVIEW

Position Title:  Student Life Coordinator

Reports to: Student Affairs/Student Life Manager and Program Director
Division:  Programming & Operations
Location: Florence, Italy

About Verto Education

Verto Education is on a mission to help change Higher Education in positive, participant-focused ways. We want to make immersive travel and experiential education a core part of every participants’ college degree. Verto Education, in partnership with over sixty colleges and universities, offers the only international freshman year experience that gives participants full college credit and a pathway to a bachelor’s degree in four years. 

Position Summary

The Student Life Coordinator is ultimately responsible for Verto participants’ wellbeing and development, and helps plan participant engagement activities throughout the experience. Through one-on-one coaching and mentorship, the Student Life Coordinator ensures participants feel safe, supported, and engaged during their Verto experience. Student Life Coordinators work to create community and foster a sense of belonging for each participant. Collaborating with Verto’s local partners, Student Life Coordinators help participants immerse themselves in the local community and culture, and serve as role models for participants. 

 

Student Life Coordinators report to the Student Affairs/Student Life Manager and Program Director, and work closely with Verto staff in each location, and Verto partners (where applicable) to deliver the highest-quality experience for Verto participants. 



KEY RESPONSIBILITIES

Community Building

  • Welcome participants on arrival and, alongside local staff and partners, deliver Student Life Orientation.
  • Be responsible for being the primary contact of participants in case of questions or concerns and display a proactive attitude in order to address any participants’ concerns in the most timely manner.
  • Meet with participants in one-on-one discussions helping them set goals, manage conflicts, and recognize growth over the course of the experience.
  • Facilitate the completion of roommate agreements and mediations when required
  • Build community amongst the participant cohort through intentional engagement and connecting like minded participants.
  • Encourage and model mindfulness.
  • Accompany participants on both academic and non-academic excursions, optimizing engagement, participant safety, and logistical support.
  • Organize optional weekly and weekend participant activities and get-togethers to explore their program locations, and facilitate cultural immersion, optimizing engagement, participant safety, and logistical support.
  • Help create updates for parents/guardians and families by collecting, creating, and managing written content and photos for our blog, social media sites, and email updates
  • Build personal trust with participants and maintain open lines of communication with them throughout the experience
  • Facilitate positive group dynamics, and foster inclusivity and respect
  • Role model positive behavior and navigate living in proximity to participants

Health and Safety

  • Play a proactive and reactive role to safeguard and monitor the health and wellbeing of participants and other staff through mandatory reporting and documenting behaviors and creating incidents reports as needed or directed.
  • Use paraprofessional counseling skills to help participants navigate non-serious mental health issues such as homesickness, and discern needs for professional counseling.
  • Assist participants with making appointments with local health professionals, occasionally attend appointments and arrange follow-up appointments as needed.
  • Enforce Verto’s Code of Conduct and behavioral expectations as outlined in the Student Handbook. 
  • Collaborate with Student Affairs/Student Life Manager and Program Directors and the Dean of Students in the US on any behavioral correction steps, probationary processes, or dismissals if warranted. 
  • Bring forward participants of concern to CARE team meetings and collaborate with Academic Success Coordinator on support and interventions.
  • Participate in a 24/7 “on call” rotation to respond to participant emergencies, and support care of  medical, mental health, and behavioral issues.
  • Facilitate a holistic participant experience in collaboration with faculty, Academic Success Coordinators, and program logistics coordinators. 
  • Other duties as reasonably assigned. This includes staffing the program office, and working hours longer than standard office hours especially during orientation week and end of the program activities.

QUALIFICATIONS:

  • 1-3 years of experience in a student-facing position involving university students or young adults 
  • BA/BS from an accredited college or university
  • Experience working in a mentorship capacity
  • Must have a valid passport.
  • Ability to legally work in Italy.
  • Professional working proficiency in English and fluency in Italian
  • Effective communicator with the ability to show empathy and compassion 
  • Demonstrated ability to manage rapidly evolving priorities.
  • Ability to work independently or with minimal supervision
  • Ability to shift from one task to the other quickly and be able to re-prioritize if needed
  • Eligibility to work in Italy / work authorization at the time of hire.  Verto is unable to sponsor faculty visas. Preference will be given to candidates who live in Florence or have lived in Florence for a minimum of six months.

 

PREFERRED QUALIFICATIONS 

  • CPR certified from a licensed provider. Classroom or in-person training only. Online certifications are not acceptable. Certifications must be submitted 3 weeks prior to employment, and must be valid throughout the experience of hire.  

WORK AND ENVIRONMENTAL CONDITIONS:

  • The work pace is continually fast-paced.
  • Depending on location, this position requires such physical abilities as lifting, standing, kneeling, climbing, crouching, pulling, pushing, sitting, twisting, and walking in an outdoor setting. Other physical attributes include hearing participants on the phone, and speaking to them constantly in person.
  • The environment in which the job is performed outside may include exposure to extreme temperature, noise, heights, or other hazards.
  • All of the above remains the same for any additional requirements for training, protective clothing, or monitoring.

EQUAL OPPORTUNITY EMPLOYER

At Verto Education we value voices of all backgrounds and experiences. We know that creating a diverse environment takes dedication and intentional hiring practices. We are cognizant of the gap between our current state and our commitments. In order to bridge that gap, we have to humbly evaluate where we are today. 

Verto sincerely appreciates candidates providing anonymous answers to our EEO questions. You are helping us be better.

Verto Education is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.